Integrity and transparency are central to Fully4u culture and core values. To help make the order process smooth and efficient we’ve created tools that show the progress of your shipment and keep you informed every step of the way.

To track the status of an order in production, please sign in to your Fully4u account or provide your order number and e-mail address.

Most orders are shipped via USPS or UPS depending on the destination, weight, and size. Please contact our Sales Department at 1-800-792-0848 if you require inside delivery and we’ll make the proper arrangements.

If your order is shipped via UPS you will receive an automated e-mail with a tracking number you can use to confirm the status of transit and delivery.

Please note that Overnight or Second Day Air does not mean you will receive your order on the next day after placing your purchase. Delivery time is based on production and shipping times.

Fully4u loves bringing your ideas to life, and whether you have questions about your logo or artwork, our Design Lab, your proof, or final product, we’re always happy to help.

Our online Design Lab allows you to upload logos, custom artwork, and images, and will provide you with a general image of our imprint. Our artists can clean up and retouch your files, however, high-resolution images are preferred in order to avoid delays in production. DiscountMugs reserve the right to refuse printing of any artwork it deems inappropriate, offensive, copyrighted, or trademark.

If your order requires further imprint instructions, please log in to your account to send or submit here.

We provide all customers with free e-mail proof which must be approved in writing before your order is printed. Upon receiving your requests, we will make the proper changes until we’ve received your approval. Please respond in a timely manner to avoid order delays – new shipping and delivery dates may be issued in the case of proofing delays.

Once orders are approved, we will not be able to make further changes to your order and a 10% cancellation fee will be deducted from refunds. We recommend customers who opt to decline a proof to ensure all artwork is error-free prior to submitting an order.

Do you have questions about your proof? Contact our Art Department at 1-800-792-0848 or e-mail us at [email protected]

Please check your final product upon receipt and submit any imprint error claims via our Customer Service Support System.

At Fully4u we want you to focus on celebrating the moments that matter and offer you a variety of payment options that make all transactions easy. All prices are in USD currency.

Pay us your way – Our options include:

Credit Cards
Debit/ATM Cards
PayPal
Checks
Note that orders paid by check will not begin production until we have received and posted your payment.

We always aim to provide our customers with the Lowest Prices and may, from time to time, offer special pricing, discounts, and coupons that can only be applied to your order prior to finalizing a purchase. No exceptions were made.

Restrictions on such discounts and coupons may apply to blanks or clearance/markdown items. Coupon codes cannot be combined with other offers.

Fully4u reserves the right to refuse coupon codes or special offers.

Browse our Coupons, Clearance Items, and Daily Deals to save even more!